There was a class action lawsuit filed in the state of California on Feb 13, 2020 against Hattori Hanzo. It was filed by a consumer who had purchased shears and stated that the metal used to produce Hattori Hanzo shears was not of Japanese steel because they did not contain the country of origin label behind the pivot.
It's pretty crazy how this information is difficult to find online and was originally found in a forum through a stylist group on Facebook. Hattori Hanzo does do business with Pingyang Yonghe Scissor Co. in Wenzhou City, China but it's unknown of what they have manufactured there. Pingyang Yonghe Scissor Co. does use Chinese metals to make their own shears (and sell them for a fraction of what HH sells their’s for), so there is a possibility that Hattori Hanzo shears are made using these cheap metals.
Not only do I operate Denver Shears Co. but I'm also a licensed cosmetologist and barber and I too have fallen victim to buying $600 Hattori Hanzo shears back in beauty school. Hattori Hanzo's high prices were the reason I started Denver Shears Co. They were controlling the market as one of the monopolies in the industry which is absolutely atrocious. They were charging double...triple the price of shears that other companies were selling and they were able to because of their top-notch marketing. I'm able to sell similar shears for much less than those prices, the only difference is that DSC shears are made of Japanese steel!
The only shear company that I believe is fair with larger price tags is Mizutani Scissors. They come from a 100 year long history of quality shears that are handcrafted in Japan and are ergonomically designed to perfection. They are the kind of shears that you buy yourself as the "ultimate gift". I only wrote this post to avoid having this company scam customers into buying hundreds of dollars worth of products that aren't made of the advertised steel.
If you too have been duped by Hattori Hanzo, check out these links below that can help with potentially getting a refund and a little bit of justice that I stumbled across on a hair forum through Facebook...
Lawsuit:https://www.facebook.com/670735187/posts/10163161651885188/?d=n
How to Report a Consumer Complaint
- File a complaint with your state’s Attorney General online
- Describe your HH marketing scam experience (ex. Country of Origin claim)
- Request a refund
Also report to the Federal Trade Commission...
https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc
Thank you for posting this, you just saved me $1,800 . I purchased the HH8, in 2010. best shears I’ve ever had in my 30 years.and customer service. I saw the BBB reports and then found you. They must have changed where they are manufactured. And maybe owners too. Thank you again.
Does any one know where and how to do a complaint and get atleast some credit refund for the worst shears ever !!
Completely disappointed I bought them like years 3 ago and the worst cualify ever I bought 2 pairs and it was almost $2000.00 with tax for both pair and and pay extra $14.00 dollars every month for sharpening services with I end up having to beg them because they never had time when you needed them to get sharp
I have purchased over 4 pairs of shears and I have enjoyed then until the last pair, when they just weren’t the same. I have called to cancel my monthly sharpening 4 times and they continue to charge me the monthly fee. Last time I saved the message so if they tried to say they didn’t call I have Proof. This is a shame.
I purchased a pair of shears about a your ago, and they seem duller than they should be…