There was a class action lawsuit filed in the state of California on Feb 13, 2020 against Hattori Hanzo. It was filed by a consumer who had purchased shears and stated that the metal used to produce Hattori Hanzo shears was not of Japanese steel because they did not contain the country of origin label behind the pivot.
It's pretty crazy how this information is difficult to find online and was originally found in a forum through a stylist group on Facebook. Hattori Hanzo does do business with Pingyang Yonghe Scissor Co. in Wenzhou City, China but it's unknown of what they have manufactured there. Pingyang Yonghe Scissor Co. does use Chinese metals to make their own shears (and sell them for a fraction of what HH sells their’s for), so there is a possibility that Hattori Hanzo shears are made using these cheap metals.
Not only do I operate Denver Shears Co. but I'm also a licensed cosmetologist and barber and I too have fallen victim to buying $600 Hattori Hanzo shears back in beauty school. Hattori Hanzo's high prices were the reason I started Denver Shears Co. They were controlling the market as one of the monopolies in the industry which is absolutely atrocious. They were charging double...triple the price of shears that other companies were selling and they were able to because of their top-notch marketing. I'm able to sell similar shears for much less than those prices, the only difference is that DSC shears are made of Japanese steel!
The only shear company that I believe is fair with larger price tags is Mizutani Scissors. They come from a 100 year long history of quality shears that are handcrafted in Japan and are ergonomically designed to perfection. They are the kind of shears that you buy yourself as the "ultimate gift". I only wrote this post to avoid having this company scam customers into buying hundreds of dollars worth of products that aren't made of the advertised steel.
If you too have been duped by Hattori Hanzo, check out these links below that can help with potentially getting a refund and a little bit of justice that I stumbled across on a hair forum through Facebook...
Lawsuit:https://www.facebook.com/670735187/posts/10163161651885188/?d=n
How to Report a Consumer Complaint
- File a complaint with your state’s Attorney General online
- Describe your HH marketing scam experience (ex. Country of Origin claim)
- Request a refund
Also report to the Federal Trade Commission...
https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc
I JUST bought shears from a high pressure salesman at a class I attended. Told me the price for “buy them today” which I see in the website they are a lower price to but them directly from their site. I paid 200.00 more NOT LESS. I’m so pissed that I feel for the con especially after reading this. Go get em’ – ridiculous.
Oh my god, they are trying to scam me , too! Sent no bill after I payed half at first point of sale , and said bill me. They never did and all of a sudden I find they are taking it out of my account from bank w no authorization!!!! Blame my bank also . But I have no contract stating that’s authorized, and have sent me letters , and texts showing different amounts owed , up downhill just go to fscebool
I just bought a Mamba Set, I had no idea about this. I wish I could return them
After spending close to $3400 on 4 pairs for shears I’ve also payed $10 dollars a month for the sharpening service for over a year! With no service! I’ve contacted the company 3 times before I asked a rep I just happened to meet at a class. “Who do I call to get my shears sharpened. His response was “we don’t have a rep in your area… that was all. No solution. Throw me a lifeline Hanzo!! You owe me money because of your weak costumer service. I’m done with this company
Wow. I had no idea. I just saw this on a stylist page and wanted to find out for myself. I have three Hanzo shears and probably paid around $2k (one was a bogo deal). I’m pissed! I also pay the monthly $10 insurance fee which is around $120 at this point. The last time I sent one pair in for sharpening recently, they came back dull, pivot squeeking and they were bending hair. My rep was right on it and took care of it but I felt that it was a little ‘off’.